Shipping policy
Shipping Policy
Nurovia, a division of Nurovia Group (Pty) Ltd, ships to addresses across South Africa. Orders are packed and sent directly to you by our fulfilment partners, so every order has a processing stage followed by a delivery stage.
Delivery costs
Delivery is included in the price of our products. The price you see at checkout is the price you pay.
Delivery times
- Processing: 1 to 3 business days after payment is confirmed
- Delivery: 6 to 11 business days after dispatch
- Total estimated time: 7 to 14 business days from order to arrival
Business days are Monday to Friday, excluding South African public holidays. These are estimates, not guarantees. Public holidays, peak periods, customs or courier delays can add time.
Tracking
You will get an order confirmation by email straight after payment, and a tracking number once your order is dispatched. Tracking updates can take a few days to appear.
Delivery address
Please check your details before paying. We can only change an address before dispatch. If a parcel is returned because the address was wrong or incomplete, we may ask you to cover the cost of resending it.
Customs, import duties and taxes
Any import duties or taxes that apply are included in the price you pay. You will not be asked for extra payment on delivery. If anyone asks you to pay an additional fee, contact us before paying.
Late, lost or damaged orders
- If your order hasn’t arrived within 14 business days, email info@nuroviavision.com with your order number and we will check on it.
- If it hasn’t arrived within 21 business days, we will send a replacement or give you a full refund, whichever you prefer.
- If it arrives damaged or wrong, email us within 7 days of delivery with photos. We will replace it or refund you, as set out in our Refund Policy.
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008.
Multiple items
Items in one order may be sent separately and arrive on different days.
Contact us
info@nuroviavision.com